min read

Gen Zers Are Racking Up Credit Card Debt And Brands Need To Step Up

Written by
Izzy Hall
Published on
March 29, 2023
Last updated
January 18, 2024

What this article covers

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The rising cost of living is impacting Gen Z's lives in ways we couldn't have predicted: not only are their food prices and living expenses on the rise, but their education, careers and personal relationships are also suffering.

And, in perhaps an unsurprising yet nonetheless saddening turn of events, Gen Zers are turning to credit cards and loans to support them, resulting in rising debt.

But how is rising inflation and this consequential debt impacting this generation, and how are they managing their personal finances? In this blog post, we share how their shopping habits are affected and how brands can best support young people.

Gen Zers, student debt and personal finance

Recent Voxburner research revealed that 97% of students feel like they're struggling more with the rising cost of living than people think, whilst 38% feel their friendships have been negatively impacted by their financial concerns. And aside from their education, other major concerns for this generation include the impact on their long term careers, the housing market, and their credit ratings - the latter of which, evidence suggests, is already suffering.

A report from Credit Karma, a California-based personal finance company, revealed that Gen Z is racking up credit card debt faster than any other generation, with Gen Z Americans racking up $2,781 of average credit card debt in the final quarter of 2022. Whilst this was the lowest amount out of all five generations that were tracked, Gen Z's grew at the fastest pace.

So how is this rising cost of living and debt impacting on a daily basis, and why should you care?

young Gen Z person sat down on their laptop

How is the rising cost of living impacting Gen Z's shopping habits?

Overall, 74% of young people are looking for cheaper versions of the products they usually buy, whilst a significant 83% will be cutting down on non-essential spending. In order to target your marketing and lock in these customers, brands must take the time to understand young people's purchasing processes and how they're spending their money.

How are Gen Zers managing their personal finances?

Whilst Gen Zers may once have been the spontaneous see-it-buy-it types, the rising cost of living has caused them to become more cautious of their spending. In fact, 59% of UK students and 66% from the US are spending more time evaluating before making a purchase.

Interestingly, a lot of them are also feeling guilty when they do purchase a non-essential spend. "Inflation means I have less purchasing power, a lot less consumer satisfaction", said Gen Zer Victoria on our recent Rising Inflation, Shrinking Budgets webinar. "Not because of any difference with the products, but more so the regret and guilt from the purchasing. It means I'm less confident in my consumer decisions."

University students meet at coffee shop to discuss and brainstorming about their thesis project together on weekend.

So what does this mean for your brand? Well, you need to target your messaging in order to reassure shoppers that your products are worth the investment (and to prevent them feeling guilty) - but you also need to ensure them that they really get some bang for their buck. This will lead to them returning to your brand again, and again, and again.

How are young people spending their money?

Aside from Buy Now, Pay Later schemes, such as Klarna, which are widely available across a number of sites (and are up for debate amongst many nervous young shoppers), rising inflation is causing Gen Zers to dip into other resources. In fact, 36% of this generation have said they'll be needing to spend money from their savings, whilst many others are relying on student loans.

Our sister company Student Beans explore this in more detail in their recent guide, Gen Z Spending and the Rising Cost of Living. Download it now to discover more about how the economy is influencing young people's spending habits, how they're earning additional income, and how brands can best support them and secure their loyalty.

How can brands support young people with student debt?

It's not all doom and gloom, however. Whilst Gen Zers may be stressing over money and racking up debt, there are ways that brands can support them to ensure they're reaching their financial goals, and secure their loyalty.

  1. The importance of financial education

Over half (67%) of UK and US young people surveyed by Voxburner revealed that they'll be looking for online content around how to save money. This provides brands with a great opportunity to step up and make a positive difference.

As Gen Zer Victoria shared in our Rising Inflation, Shrinking Budgets webinar: "Budgeting, balancing rent, finances etc, that isn't taught enough in schools. Even in university I was pushed immediately into needing to know how to allocate my salary, the money my parents gave me, that I literally sank and had debt on my credit card within my first year because I just didn't know what I was doing."

Young people want and deserve good financial education, and brands can use their social accounts to initiate well-needed conversations, platform experts, or run partnerships with 'finfluencers'.

young Gen Z person on their phone
  1. Offer discounts and deals

As shared by our sister company Student Beans, a huge 46% of students look for student discounts every time they make a purchase, and 90% of students consider shopping with brands if it offers a student discount. Additionally, brands who offer student incentives typically see a 20% increase in average order value.

If you don't know where to start, drop the Student Beans team a line. They're the experts!

  1. Earn young people's loyalty

By ensuring positive shopping experiences, exhibiting the worth of your brand, and offering sweet deals, young shoppers will reward brands with their loyalty. Similarly, consistency, reliability, and personalisation also go a long way, and are things which will encourage them to return to your brand for life... and maybe even recommend you to a friend or two!

So, whilst Gen Zers are undoubtedly suffering right now, there is some good news: you, as brands and youth marketers, have the power to make a real difference. It's up to us to ensure that this young cohort are supported, educated, and able to make the most well-informed decisions possible.

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